- 类型
- 全职
- 发布
- 2026-08-06
- 部门
- 工程
- 编号
- R2625372
职责
- 分析并协作解决应用材料公司中等复杂程度的设备软件应用和系统问题；了解并调查客户的高价值问题（HVP）、系统错误或软件故障。
- 通过软件工单系统为客户提供软件支持。
- 及时向所有利益相关者提供关键客户软件问题的最新信息/报告；与团队目标保持一致并按其目标执行。
- 创建、测试和验证产品软件的软件变更通知和关键功能流程。
- 参与开发以客户为中心的外部软件功能文档。
- 根据客户要求，参与并贡献于设备软件规范和设计、测试和文档审查。
- 协助培训初级工程师和详细的产品操作。
必备要求
- 展现出对自身学科领域更广泛的概念性理解，并拓展了自身能力。
- 了解关键业务驱动因素，并运用这种理解来完成自己的工作。
- 能够解决简单情况下的问题；运用技术经验、判断力和先例分析可能的解决方案。
- 影响自身及团队其他成员的工作质量；遵守各项准则和政策。
- 能用简单易懂的方式向他人解释复杂信息。
- 无管理职责，但会为新团队成员提供非正式指导。
Responsibilities
- Analyze and collaboratively resolve moderately complex equipment software application and system issues at Applied Materials; understand and investigate customer high-value problems (HVPs), system errors, or software faults.
- Provide software support to customers through the software ticketing system.
- Provide timely updates/reports on critical customer software issues to all stakeholders; align with and execute against team goals.
- Create, test, and validate software change notifications and critical functional flows for product software.
- Participate in developing customer-facing external software feature documentation.
- Participate in and contribute to equipment software specifications and design, test, and documentation reviews based on customer requirements.
- Assist in training junior engineers and detailed product operations.
Must Have
- Demonstrate broader conceptual understanding of own discipline and expand own capabilities.
- Understand key business drivers and apply this understanding to complete own work.
- Ability to solve problems in straightforward situations; analyze possible solutions using technical experience, judgment, and precedents.
- Impact the quality of own work and the work of other team members; comply with guidelines and policies.
- Explain complex information to others in a simple and understandable way.
- No management responsibility, but provide informal guidance to new team members.
公司简介
应用材料公司是全球领先的材料工程解决方案供应商，其解决方案几乎应用于全球所有新型芯片和先进显示器的生产。我们设计、制造并维护尖端设备，助力客户生产显示器和半导体芯片——这些芯片是我们日常使用设备的核心。作为全球电子产业的基石，应用材料公司推动了人工智能和物联网等激动人心的技术发展，这些技术真正连接着我们的世界。如果您渴望突破材料科学与工程的界限，创造下一代技术，欢迎加入我们，共同带来改变世界的材料创新。