- 地点
- 渥太华，加拿大
- 工作方式
- 现场办公
- 类型
- 全职
- 发布
- 2026-07-08
- 编号
- 202674
职责
- 开发功能和修复嵌入式软件的漏洞，排查涉及 Linux、SONiC、Docker 容器、网络行为和平台集成的系统级客户问题。
- 构建并维护用于故障排除和编码的 AI 代理，分析客户日志、嵌入的追踪、遥测和崩溃数据。
- 将客户反复出现的问题转化为可重复使用的 AI 工作流程、日志读取规则、诊断工具和支持操作手册。
- 与软件开发、质量保证、系统工程、DevOps、现场团队和支持团队合作，重现问题、验证修复并提升支持准备度。
必备要求
- 计算机科学、计算机工程、软件工程、电气工程或相关领域的学士学位。
- 有分析客户日志、Linux 日志、SONiC 日志、Docker 容器日志、追踪、遥测、崩溃转储和系统行为的经验，以识别可能原因并进行下一步调试步骤。
- 具备在嵌入式系统环境中阅读、调试和修改代码的经验。
- 具备 Linux 系统、SONiC 或网络操作系统、Docker 容器、服务、系统日志、网络工具及发行重现环境的经验。
- 有创建 AI 诊断工具、支持操作手册、自动分诊工作流程或自动根因分析系统的经验。
优先条件
- 用于自动化、日志解析、数据处理或 AI 工具开发的 Python 脚本。
- 具备检索增强生成、语义搜索、向量数据库、语言链、工具调用或 AI 代理评估的经验。
- 有将 AI 工作流程与支持案例、知识库、GitHub 仓库、CI/CD 系统、实验室基础设施或客户支持平台连接的经验。
- 具备使用 C、C++、Rust 和 Go 进行系统编程、工具、自动化、服务或基础设施开发的经验。
- 具备光通信系统、电信设备、数据中心基础设施、收发机、路由/交换或平台搭建经验。
- 熟悉 AWS/GCP 云技术，用于 AI 代理部署。
Responsibilities
- Develop features and fix bugs in embedded software, troubleshooting system-level customer issues involving Linux, SONiC, Docker containers, network behavior, and platform integration.
- Build and maintain AI agents for troubleshooting and coding, analyzing customer logs, embedded traces, telemetry, and crash data.
- Convert recurring customer issues into reusable AI workflows, log parsing rules, diagnostic tools, and support playbooks.
- Collaborate with software development, QA, systems engineering, DevOps, field teams, and support teams to reproduce issues, verify fixes, and improve support readiness.
Must Have
- Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or a related field.
- Experience analyzing customer logs, Linux logs, SONiC logs, Docker container logs, traces, telemetry, crash dumps, and system behavior to identify probable causes and next debugging steps.
- Experience reading, debugging, and modifying code in embedded system environments.
- Experience with Linux systems, SONiC or network operating systems, Docker containers, services, system logs, network tools, and reproducing issues in distribution environments.
- Experience creating AI diagnostic tools, support playbooks, automated triage workflows, or automated root cause analysis systems.
Preferred
- Python scripting for automation, log parsing, data processing, or AI tool development.
- Experience with retrieval-augmented generation, semantic search, vector databases, LangChain, tool calling, or AI agent evaluation.
- Experience connecting AI workflows to support cases, knowledge bases, GitHub repositories, CI/CD systems, lab infrastructure, or customer support platforms.
- Experience with systems programming, tools, automation, services, or infrastructure development using C, C++, Rust, and Go.
- Experience with optical communication systems, telecom equipment, data center infrastructure, transceivers, routing/switching, or platform bring-up.
- Familiarity with AWS/GCP cloud technologies for AI agent deployment.
公司简介
Lumentum 致力于运用先进的光学技术，为人工智能、数据中心、电信、工业和传感应用等领域构建未来网络。随着人工智能加速全球对带宽和能源效率的需求，我们提供构建极可靠、高效且大规模的网络解决方案。我们的光学和光子解决方案为人工智能、云计算、数据中心、电信和先进制造等各个领域提供动力。我们是一个全球创新团队，致力于在光与科技的交汇处解决重大挑战，以维系世界的互联互通并推动其向前发展。